Privacy and Cookie Policy
This document explains which data the LIO SMART PRODUCTION service processes, why it is needed and how long it is retained. It applies to the website, LIO Cloud, the mobile app and connected LIO modules.
Cookies and similar technologies
LIO currently does not use advertising or analytics cookies. The web application uses only necessary browser local and session storage to enable sign-in, language selection, demo mode and the user display preferences. Because this storage is necessary for the requested service to function, no cookie consent banner is shown for it.
Data we process
- Account data: name, email address, protected password record and sign-in sessions.
- Device data: MAC address, machine name, operating mode, module settings and access-sharing data.
- Production data: machine states, part counts, metres, load, alarms, timestamps and operating history.
- Maintenance: service items, intervals, actual wear, completed maintenance and notes.
- Notifications and reports: device push token and email addresses selected by the user for reports.
- Technical data: information needed for operation, diagnostics, security and abuse prevention.
Purpose and retention
| Data | Purpose | Expected retention |
|---|---|---|
| Account and email address | Sign-in, device management, access sharing and notifications. | Until the user account is deleted or the data is no longer required to provide the service. |
| Sign-in session | Maintaining secure sign-in on the website and app. | Until sign-out, session revocation or password change. |
| Machine data and history | Current status, history, reports, targets and maintenance displays. | Until the device, data or user account is deleted. |
| Service items | Maintenance planning according to actual wear. | Until the service item, device or account is deleted. |
| Push token | Sending alarm and downtime alerts. | Until sign-out, device replacement or notification withdrawal. |
| Report email addresses | Sending requested morning and test reports. | Until the user turns off reports or removes the address. |
| Temporary demo data | Providing an interactive trial without sign-in. | Normally up to two hours or until the demo session ends. |
Local and session storage in the web app
| Data group | Purpose | Duration |
|---|---|---|
Secure session cookie lio_session | Maintains sign-in to LIO Cloud. The cookie is protected with HttpOnly, Secure and SameSite settings and is not accessible to JavaScript. | Up to 30 days, or until sign-out or session revocation. |
Language lio_lang | Remembers the user selected language. | Until changed or browser data is cleared. |
Demo mode lio_demo_mode | Separates the demo environment from the real user account. | Until leaving demo mode or clearing browser data. |
| Dashboard settings | Layout, pagination, graph visibility and machine naming. | Until changed or browser data is cleared. |
| Temporary page position | Preserves position while the interactive demo refreshes. | Until the browser tab or browser session ends. |
Data sharing
We share data only with providers necessary for a selected function: the hosting provider, email delivery provider, Firebase for push notifications and an AI service provider when the AI commentary feature is enabled. Other users can access data from a particular machine only when its owner explicitly grants sharing access.
We do not sell data or use it for advertising tracking.
User rights
Users may request access to their personal data, correction, deletion, restriction of processing or withdrawal from an individual function. Requests may be sent to podnapetostjo@gmail.com. If users believe that their rights have been infringed, they may also contact the Information Commissioner of the Republic of Slovenia.
Policy changes
We will update this document when the service changes materially, when new providers are introduced or when new tracking technologies are used. The date of the latest change is always shown at the top of this page.